Terms and Policies

Last updated: September 6, 2026

Terms of Use

1. Service description

MecaLink is complete web-based management software specialized in auto repair shops of different sizes. It helps teams manage customers, vehicles, estimates, repair orders, parts inventory, payments, schedules, service history, and follow-up in one place.

The service is accessed through the internet at mecalink.site.

2. Plans, trial, and pricing

• Monthly plan: USD 49 per month, with a seven-day free trial when a credit card is added through Stripe. No charge is made on the day the trial starts. If the subscription remains active, monthly billing begins after the trial.
• Annual plan: USD 490 per year, charged through Stripe when the subscription is started. The annual plan renews every year until canceled.

Prices and plan features may change for new subscriptions. Existing subscriptions keep the conditions shown at the time of purchase unless a change is required by law or clearly accepted by the customer.

3. Payment processing

International payments are processed by Stripe. Stripe may collect and process payment, billing, and identity information under its own terms and privacy policy. MecaLink receives the information needed to activate and manage the subscription.

4. Cancellation and access

• You may cancel a subscription from the MecaLink account area or by contacting MecaLink support.
• For monthly subscriptions, cancellation stops the next renewal. For annual subscriptions, access normally remains available through the paid annual period.
• There is no cancellation fee. Refunds, when applicable, are handled according to applicable law and the purchase terms presented at checkout.
• After cancellation, account data may be retained for a limited period for recovery, support, security, and legal obligations.

5. User responsibilities

• Provide accurate and current account information.
• Keep login credentials confidential and use the account only for authorized purposes.
• Use the service lawfully and respect the privacy and rights of customers, employees, and other people whose information is entered into the system.
• Remain responsible for the data, prices, tax information, customer communications, and operational decisions entered or made through the service.

6. Availability and support

MecaLink aims to keep the service available and provide support through the contact channels shown on the website. Temporary interruptions may occur because of maintenance, security events, infrastructure failures, or circumstances outside MecaLink's reasonable control.

7. Intellectual property

MecaLink's software, design, brand, and original content belong to MecaLink or its licensors. You receive a limited right to use the service during an active subscription. You may not copy, resell, reverse engineer, or redistribute the service without written permission.

8. Changes

We may update these terms or the service from time to time. Material changes will be communicated through the account, email, or website when appropriate. Continued use after the effective date means the updated terms apply.

Privacy Policy

This policy explains how MecaLink handles information used to provide the service. Where applicable, it complements the Brazilian General Data Protection Law (LGPD) and other privacy laws that apply to the account.

1. Information we collect

• Account and shop information: shop name, email, phone or WhatsApp number, address, tax information when provided, and login credentials.
• Operational information: customer, vehicle, repair order, estimate, inventory, payment, schedule, employee, and service-history information entered by the shop.
• Technical information: login events, device and browser information, security logs, and pages or features used.
• Billing information: subscription status, plan, billing cycle, and payment references received from Stripe. Full card numbers and security codes are handled by Stripe, not stored by MecaLink.

2. How we use information

• Provide, secure, maintain, and improve MecaLink.
• Create and manage accounts, subscriptions, and support requests.
• Process payments and communicate service, billing, security, and account updates.
• Prevent fraud, abuse, unauthorized access, and other harmful activity.
• Comply with legal, accounting, and regulatory obligations.

3. Service providers

We may use service providers that help operate MecaLink, including Supabase for database and authentication infrastructure, Netlify for hosting, Stripe for international payments, Asaas for Brazilian payments, and Resend for transactional email. These providers receive only the information needed for their services and operate under their own terms and policies.

4. Data responsibility inside a shop

The shop controls the customer and vehicle information it enters into MecaLink. The shop is responsible for having the permissions, notices, and lawful basis required to collect and use that information, and for responding to its customers' requests when applicable.

5. Retention and security

We retain information while an account is active and for as long as reasonably necessary for recovery, support, security, fraud prevention, accounting, and legal obligations. We use access controls, HTTPS, authentication protections, and logical isolation between shops. No online service can guarantee absolute security.

6. Privacy requests

To ask about, correct, export, or delete personal information, contact contato@mecalink.com.br. We may need to verify the request and coordinate with the shop that controls the data.

7. Cookies and similar technologies

MecaLink uses technologies that are necessary for authentication, preferences, security, and basic service operation. We do not sell personal information.